Over 165 McDonald's outlets will remain closed for almost two weeks in ten states across India as McDonald's India has acquired full ownership of their Indian franchisee.
McDonald's has bought the 50% stake owned by Vikram Bakshi of Connaught Plaza Restaurants Ltd which was the master franchisee of the food outlet in northern and eastern India. The franchise used to run 169 outlets in states like Delhi, Haryana, Himachal Pradesh, Jammu and Kashmir, Punjab, Rajasthan, Uttar Pradesh, Uttrakhand, West Bengal, and Bihar.
McDonald's had decided to temporarily close its outlets to conduct a comprehensive assessment of operational protocols and employee training. Existing managers and crew will continue to be employed during this temporary closure and they will also be actively involved in activities to re-open the restaurants.
The fast-food giant plans to focus on two areas that are revamping the quality of food being served at the restaurants and providing the employees with clarity regarding their future. The certified suppliers of the brand who stopped supplying to the outlets after the shutdown may also make a comeback.
“Our top priority is to deliver the highest quality restaurant experience to our customers. We will be working around the clock during this process and anticipate our restaurants will start to progressively open over the next two weeks or so. While we are confident this will result in the best possible experience for our customers, we sincerely regret any inconvenience the temporary restaurant closures may cause,” said Robert Hunghanfoo in a statement who has now replaced Bakshi at Connaught Plaza Restaurants.
The split between Bakshi and McDonald's came after Bakshi’s company has violated certain essential obligations of their agreement, including the payment of royalties.